Shipping Policy
At Pen and Tool, we are committed to delivering your creative tools safely and efficiently. All items listed on our store are in stock and typically dispatched within two business days.
Free Shipping Thresholds
United States: Free Standard Shipping on orders over USD 150
Rest of the World: Free Standard Shipping on orders over USD 99
(or equivalent in your local currency)
*Please ensure you select the Free Shipping option at checkout when your order qualifies.
1. Shipping Rates & Methods
Orders are dispatched from our fulfillment hubs in Hong Kong or Taiwan. Rates are listed in USD; our system will automatically provide the conversion to your local currency during the final checkout stage.
*Asia deliveries typically arrive within 2–7 business days.
2. Our Delivery Guarantee
We take full responsibility for your order until it is confirmed as delivered by the postal service or courier.
- Lost or Returned Packages: In the very rare event that a package is confirmed as lost or returned to sender by the carrier (for reasons other than an incorrect address, being unclaimed, or a request by the recipient), or if a shipment shows no tracking updates for more than 90 days, which is extremely rare, we will, at our discretion, provide either a full refund or a replacement shipment at no extra cost.
- Address Accuracy: Please double-check your shipping address at checkout. We cannot be held responsible for orders delivered to an incorrect address or packages returned due to invalid/incomplete details.
- Transit Limitations: Once a shipment is in transit, we cannot bypass, override, or speed up the carrier’s internal postal processes.
3. Tracking & Delivery Reliability
Every order is fully tracked. You will receive a shipping confirmation email with tracking details as soon as your order is dispatched. Please check your Spam, Junk, or Promotions folder as well.
- Customs & Reliability: While international postal services are generally very reliable, occasional delays can occur, often due to weather conditions or customs processing in the destination country.
- Peak Seasons: During holidays or high-volume periods, please allow for potential additional transit time.
- Time-Sensitive Orders: For tight timeframes, we strongly suggest selecting Expedited Shipping.
- Inquiry Support: While we can initiate formal inquiries for stalled standard shipping packages, carrier response times vary. For the most timely updates, we recommend contacting your local postal service directly, as certain service requests are only available to the recipient, since postal protocols prioritize the resident recipient and grant them access to internal tracking details that are not accessible to the sender.
4. Customs, Duties & Taxes
- United States: No additional charges, taxes, or duties apply to your order.
- Other Countries: Most international orders arrive free of additional charges. In the rare event that customs, duties, or taxes are applied, they are typically minimal. Please note that any such local fees determined by your destination country are the responsibility of the customer.
5. Worldwide Coverage
We ship to almost every country globally. If your destination is not listed, please contact us and we will do our best to arrange a custom solution.
6. Order Changes
If your order hasn't shipped yet, email us at asmileaday@penandtool.com to request any changes. We are happy to help.